Customer Operations Specialist
Job Description:
The primary role of the Customer Operations Specialist is to create a positive and unique customer service experience when dealing with customers via inbound and outbound phone calls and emails, and in person at off-site events.
Principle Responsibilities:
- Ensures that outstanding customer service is provided to all customers, which includes greeting and acknowledging every retail customer.
- Maintains a customer-friendly environment, providing solid product knowledge and problem-solving any customer service issues.
- Interacts daily with the sales team, customer service team, and marketing team.
Promotes and maintains a positive work environment. - Assists dealer manager on order entry and customer relations/operations.
Imports orders via EDI, works with dealers on product questions and substitutions.
Assists in weekly management of HubSpot LiveChat - Periodically attends and leads off-site events (set up of booth, selling, educating customers, breakdown of booth).
- Assists in warehouse activities as needed including picking orders, cycle counting, unloading of new inventory, and maintaining flow of inventory between retail and warehouse.
- Maintains adherence to all Company policies and procedures.
Performs any other duties assigned by their manager.
Competencies:
- Consistently exhibits professional attitude and behavior.
- Exemplifies the highest levels of integrity.
- Demonstrates ownership of all assigned tasks.
- Very organized and detail-oriented.
- Effective communication and interpersonal skills.
- Able to adjust well to change.
- Proficient at organizing and managing multiple tasks.
- Effective problem-solving skills.
Essential Skills:
- Ability to process information, merchandise, cash and debit/credit card charges through the online system and POS register system with high degree of accuracy.
- Ability to climb ladders/stairs and the ability to stand for several hours at a time.
- Ability to safely lift, carry, move or transfer merchandise weighing 0-50 pounds.
Experience:
- Sales and/or supervisory experience of 3+ years in a retail environment.
- Background/knowledge of field hockey preferred but not required.
Work Schedule:
- Ability to work varied hours and days.
- 40 hours per week seasonally, including some weekend days per month.
Interested Candidates can:
E-mail your resume and cover letter to HR@longstreth.com.
Longstreth Sporting Goods, LLC is an Equal Opportunity Employer and considers all applicants without regard to their race, color, sex, age, marital status, religion, creed, nationality, national origin, ancestry, disability, affectional or sexual orientation, gender identity or expression or inclusion in any other category protected by law.
Local Candidates Only
Pre-Employment Drug Testing Required
Longstreth Sporting Goods is an Equal Opportunity Employer
Longstreth Sporting Goods does not accept unsolicited resumes from search firms without a signed fee agreement.
Part-Time Store Key Holder
Please note this position is for our New Jersey location. 807 River Rd, Fair Haven, NJ 07704
Job Description:
The primary role of the Retail Keyholder is to provide customers with a unique shopping experience with an outstanding and knowledgeable customer service staff to maximize sales. Keyholders will be responsible for overseeing all aspects of the day-to-day operations in the absence of the Store Manager.
Principle Responsibilities:
- Ensures that outstanding customer service is provided which includes greeting and acknowledging every customer, maintaining a customer friendly environment, providing solid product knowledge and problem solving any customer service issues.
- Supervises and directs the activities of the retail staff
- Promotes and maintains a positive work environment.
- Plans and assigns daily goals, tasks, and assignments. Assures proper completion through follow-up.
- Helps in executing in-store promotional activities and maintains merchandising standards with attractive and engaging displays.
- Assists in the execution of social media posts and engagement.
Responds to general customer inquiries via phone calls, emails, and Hubspot Live Chat. - Maintains an awareness of loss prevention, including theft and fraud.
- Maintains adherence to all Company policies and procedures.
- Performs other duties as assigned by Store Manager
Competencies:
- Consistently exhibits professional attitude and behavior.
- Exemplifies the highest levels of integrity.
- Displays a sense of ownership of all assigned tasks.
- Effective supervisory skills.
- Very organized and detail-oriented.
- Effective communication and interpersonal skills.
- Able to adjust well to change.
- Proficient at organizing and managing multiple tasks.
- Effective problem-solving skills.
Essential Skills:
- Ability to process information, merchandise, cash and debit/credit card charges through the system and POS register system with high degree of accuracy.
- Ability to operate all equipment necessary to operate the store and open/close the store.
- Ability to climb ladders/stairs and the ability to stand for several hours at a time.
- Ability to safely lift, carry, move, or transfer merchandise throughout the store weighing 0-50 pounds.
Experience:
- Sales and/or supervisory experience of one or more years in a retail environment.
- Background/knowledge of field hockey encouraged but not required.
Work Schedule:
- Ability to work varied hours and days.
- 15-20 hours per week seasonally, minimum of 3-4 Saturdays a month.
Benefits:
- Flexible schedule
- High-energy work environment
- On-site training
- Employee discount
Interested Candidates can:
E-mail your resume and cover letter to HR@longstreth.com.
Longstreth Sporting Goods, LLC is an Equal Opportunity Employer and considers all applicants without regard to their race, color, sex, age, marital status, religion, creed, nationality, national origin, ancestry, disability, affectional or sexual orientation, gender identity or expression, or inclusion in any other category protected by law.
Local Candidates Only (this position is located in Fair Haven, NJ 07704)
Pre-Employment Drug Testing Required
Longstreth Sporting Goods is an Equal Opportunity Employer
Longstreth Sporting Goods does not accept unsolicited resumes from search firms without a signed fee agreement.