Frequently Asked Questions

Secure sites such as longstreth.com use encryption technology to transfer information from your computer to the online merchant's computer. Encryption scrambles the information you send, such as your credit card number, in order to prevent computer hackers from obtaining it enroute. The only people who can unscramble the code are those with legitimate access privileges. Here's how you can tell when you are dealing with a secure site:

• If you look at the top of your screen where the website address is displayed (the "address bar"), you should see https://. The "s" that is displayed after "http" indicates that website is secure. On many sites, including longstreth.com, you may not see the "s" until you actually move to the order page on the website.
• Another way to determine if a website is secure is to look for a closed padlock displayed on the address bar of your screen. If that lock is open, you should assume it is not a secure site.

You can use any debit card that is backed by Visa or MasterCard. Please note that a pre-authorization does occur once you place your order. This pre-authorization verifies and holds your order value plus 15%. Once your order ships out, your debit card will be charged for the exact amount of the items shipped plus shipping and handling.  

Unfortunately, we cannot process any order changes once you have placed your order. For possible options, please contact Customer Service at 800-545-1329, Monday through Friday, 9am until 5:00 pm or e-mail us at generalinfo@longstreth.com.

Any specific questions regarding your order status should be directed to Longstreth’s Customer Service Department. Please e-mail generalinfo@longstreth.com or call 800-545-1329, Monday through Friday, 9am until 5:00pm, Eastern Standard Time.

Basic Web Order Shipping & Handling Rates can be found on our Shipping Rates page.

Longstreth is committed to provide the best products available at reasonable prices! Please email or fax your wish list to our Team Department at generalinfo@longstreth.com or fax 610-495-1771 and we will get back to you within 48 hours with the best team pricing available. 

All in-stock merchandise will normally be shipped within 2 business days after receipt of order.

Shipments are made via First Class and Priority Mail as well as UPS and FedEx, depending on the size of the package.   

In-stock items on orders normally ship within 2 business days after receipt of order, Monday through Friday. Please allow up to 8 business days for delivery of your order.

It is up to the individual UPS driver to determine whether or not they feel confident leaving a package when there is no one available to sign for it. To be sure that your package is left when no one is home, we suggest placing a note to UPS with your signature authorizing UPS to leave your package with no signature required.

When an item is backordered on a shipment, it will be noted on the paperwork enclosed in your package. Backorders items will only be charged to your credit card until they are shipped and you will not be charged any additional shipping and handling charges. We will make every effort to alert you of any extended backorders.   

Web customers can log into their accounts to obtain a Tracking Number for Priority Mail or UPS shipments. All other customers can contact our Customer Service Department to obtain shipping information by emailing us at generalinfo@longstreth.com or calling us at 800-545-1329, Monday through Friday, 9am until 5:00 pm, Eastern Standard Time. Please have your billing information available so we can look up your order.

Longstreth is committed to provide the best products available at reasonable prices! Please email or fax your wish list to our Sales Team at generalinfo@longstreth.com or fax 610-495-1771 and we will get back to you within 48 hours with the best team pricing available.