Customer Operations Specialist


Job Summary:

The primary role of the Customer Operations Specialist is to create a positive and unique customer service experience when dealing with customers in the retail store, via inbound and outbound phone calls and emails, and in person at offsite events.

 

Principle Responsibilities:

  • Ensures that outstanding customer service is provided which includes greeting and acknowledging every customer, maintaining a customer friendly environment, providing solid product knowledge and problem solving any customer service issues.
  • Supervises and directs the activities of retail staff to ensure consistent coverage of the sales floor.
  • Promotes and maintains a positive work environment.
  • Plans and assigns daily goals, tasks, and assignments. Assures proper completion through follow-up.
  • Assists in training and developing all retail staff.
  • Provides feedback to Store Manager on staff performance.
  • Helps to maintain merchandising standards, attractive and engaging product displays, signing standards and helps to monitors inventory levels.
  • Helps in planning and executing in-store promotional activities as well as advertising promotions.
  • Maintains an awareness of loss prevention, including theft and fraud.
  • Manages all office tasks, including management of funds, media, receiving and inventory.
  • Maintains adherence to all Company policies and procedures.
  • Helps to maintain a clean, safe and secure facility and monitors potential risks.
  • Performs any other duties assigned by Store Manager.

Competencies:

  • Consistently exhibits professional attitude and behavior.
  • Exemplifies the highest levels of integrity.
  • Displays a sense of ownership on all assigned tasks.
  • Effective supervisory skills.
  • Very organized and detail oriented.
  • Effective communication and interpersonal skills.
  • Able to adjust well to change.
  • Proficient at organizing and managing multiple tasks.

Essential Skills:

  • Ability to process information, merchandise, cash and debit/credit card charges through the system and POS register system with high degree of accuracy.
  • Ability to operate all equipment necessary to operate the store and open/close the store.
  • Ability to climb ladders/stairs and the ability to stand for several hours at a time.
  • Ability to safely lift, carry, move or transfer merchandise throughout the store weighing 0-50 pounds.

Experience:

  • Sales and/or supervisory experience of two or more years in a retail environment.
  • Background/knowledge of field hockey encouraged but not required.

Work Schedule:

  • Ability to work varied hours and days.
  • 40 hours per week, minimum of 4 weekend days a month.

Interested Candidates can:

Fill out an Employment Application (ask a Store Associate) or e-mail your resume and cover letter to Sarah.Yates@longstreth.com.

Longstreth Sporting Goods, LLC is an Equal Opportunity Employer and considers all applicants without regard to their race, color, sex, age, marital status, religion, creed, nationality, national origin, ancestry, disability, affectional or sexual orientation, gender identity or expression or inclusion in any other category protected by law.

Local Candidates Only

Pre-Employment Drug Testing Required

Longstreth Sporting Goods is an Equal Opportunity Employer

Longstreth Sporting Goods does not accept unsolicited resumes from search firms without a signed fee agreement.

 

Full Time Assistant Store Manager


Job Summary:

The primary role of the Assistant Manager is to provide customers with a unique shopping experience, supervise retail employees, and help manage inventory levels between store and warehouse. They will be responsible for overseeing all aspects of the day-to-day operations in the absence of the Store Manager.

 

Principle Responsibilities:

  • Ensures that outstanding customer service is provided to all customers, which includes greeting and acknowledging every retail customer.
  • Maintains a customer friendly environment, providing solid product knowledge and problem solving any customer service issues.
  • Interacts daily with the sales team, customer service team and marketing team.
  • Maintains retail keyholder responsibilities, including oversight of part time & seasonal retail staff.
  • Promotes and maintains a positive work environment.
  • Assists dealer manager on order entry and customer relations/operations.
  • Imports orders via EDI, works with dealers on product questions and substitutions.
  • Assists in training for retail and customer service staff.
  • Assists in weekly management of social media including LiveChat, Instagram, Facebook, & Twitter.
  • Periodically attends and leads off site events (set up of booth, selling, educating customers, breakdown of booth).
  • Helps in planning and executing in-store promotional activities.
  • Assists in warehouse activities as needed including picking orders, cycle counting, unloading of new inventory, and maintaining flow of inventory between retail and warehouse.
  • Maintains adherence to all Company policies and procedures.
  • Performs any other duties assigned by their manager.

Competencies:

  • Consistently exhibits professional attitude and behavior.
  • Exemplifies the highest levels of integrity.
  • Displays a sense of ownership on all assigned tasks.
  • Very organized and detail oriented.
  • Effective communication and interpersonal skill.
  • Able to adjust well to change.
  • Proficient at organizing and managing multiple tasks.
  • Effective problem-solving skills.

Essential Skills:

  • Ability to process information, merchandise, cash and debit/credit card charges through the online system and POS register system with high degree of accuracy.
  • Ability to climb ladders/stairs and the ability to stand for several hours at a time.
  • Ability to safely lift, carry, move or transfer merchandise weighing 0-50 pounds.

Experience:

  • Sales and/or supervisory experience of two or more years in a retail environment.
  • Background/knowledge of field hockey encouraged but not required.

Work Schedule:

  • Ability to work varied hours and days.
  • 40 hours per week, minimum of 4 weekend days a month.

Interested Candidates can:

Fill out an Employment Application (ask a Store Associate) or e-mail your resume and cover letter to Sarah.Yates@longstreth.com.

Longstreth Sporting Goods, LLC is an Equal Opportunity Employer and considers all applicants without regard to their race, color, sex, age, marital status, religion, creed, nationality, national origin, ancestry, disability, affectional or sexual orientation, gender identity or expression or inclusion in any other category protected by law.

Local Candidates Only

Pre-Employment Drug Testing Required

Longstreth Sporting Goods is an Equal Opportunity Employer

Longstreth Sporting Goods does not accept unsolicited resumes from search firms without a signed fee agreement.

 

Part Time Store Key Holder


Job Summary:

The primary role of the Retail Keyholder is to provide customers with a unique shopping experience with an outstanding and knowledgeable customer service staff to maximize sales. Keyholders will be responsible for overseeing all aspects of the day-to-day operations in the absence of the Store Manager or Assistant Store Manager.

 

Principle Responsibilities:

  • Ensures that outstanding customer service is provided which includes greeting and acknowledging every customer, maintaining a customer friendly environment, providing solid product knowledge and problem solving any customer service issues.
  • Supervises and directs the activities of retail staff to ensure consistent coverage of the sales floor. 
  • Promotes and maintains a positive work environment.
  • Plans and assigns daily goals, tasks and assignments. Assures proper completion through follow-up.
  • Provides feedback to Assistant Store Manager on staff performance.
  • Helps to maintain merchandising standards with attractive and engaging product displays.
  • Helps in executing in-store promotional activities.
  • Maintains an awareness of loss prevention, including theft and fraud.
  • Maintains adherence to all Company policies and procedures.
  • Helps to maintain a clean, safe and secure facility and monitors potential risks.
  • Performs any other duties assigned by Store Manager & Assistant Manager.

Competencies:

  • Consistently exhibits professional attitude and behavior.
  • Exemplifies the highest levels of integrity.
  • Displays a sense of ownership on all assigned tasks.
  • Effective supervisory skills.
  • Very organized and detail oriented.
  • Effective communication and interpersonal skill.
  • Able to adjust well to change.
  • Proficient at organizing and managing multiple tasks.
  • Effective problem-solving skills.

Essential Skills:

  • Ability to process information, merchandise, cash and debit/credit card charges through the system and POS register system with high degree of accuracy.
  • Ability to operate all equipment necessary to operate the store and open/close the store.
  • Ability to climb ladders/stairs and the ability to stand for several hours at a time.
  • Ability to safely lift, carry, move or transfer merchandise throughout the store weighing 0-50 pounds.

Experience:

  • Sales and/or supervisory experience of two or more years in a retail environment.
  • Background/knowledge of field hockey encouraged but not required.

Work Schedule:

  • Ability to work varied hours and days.
  • 20-30 hours per week, minimum of 3-4 weekend days a month.

Benefits:

  • Flexible schedule
  • High energy work environment
  • On site training
  • Employee discount

Interested Candidates can:

Fill out an Employment Application (ask a Store Associate) or e-mail your resume and cover letter to Sarah.Yates@longstreth.com.

Longstreth Sporting Goods, LLC is an Equal Opportunity Employer and considers all applicants without regard to their race, color, sex, age, marital status, religion, creed, nationality, national origin, ancestry, disability, affectional or sexual orientation, gender identity or expression or inclusion in any other category protected by law.

Local Candidates Only

Pre-Employment Drug Testing Required

Longstreth Sporting Goods is an Equal Opportunity Employer

Longstreth Sporting Goods does not accept unsolicited resumes from search firms without a signed fee agreement.