Customer Operations Specialist


Job Summary:

The primary role of the Customer Operations Specialist is to create a positive and unique customer service experience when dealing with customers via inbound and outbound phone calls, email, social media, and in person at the retail store or at offsite events.

 

Principle Responsibilities:

  • Ensures that outstanding customer service is provided to all customers.
  • Maintains a customer friendly environment, providing solid product knowledge and problem solving any customer service issues.
  • Interacts daily with the sales team, customer service team and marketing team.
  • Promotes and maintains a positive work environment.
  • Assists dealer manager on order entry and customer relations/operations.
  • Imports orders via EDI, works with dealers on product questions and substitutions.
  • Assists in training for retail and customer service staff.
  • Maintains retail keyholder responsibilities.
  • Assists in weekly management of social media including LiveChat, Instagram, Facebook, & Twitter.
  • Periodically attends and leads off site events (set up of booth, selling, educating customers, breakdown of booth).
  • Helps in planning and executing in-store promotional activities.
  • Assists in warehouse activities as needed including picking orders, cycle counting, unloading of new inventory, and maintaining flow of inventory between store and warehouse.
  • Maintains adherence to all Company policies and procedures.
  • Performs any other duties assigned by their manager.

Competencies:

  • Consistently exhibits professional attitude and behavior.
  • Exemplifies the highest levels of integrity.
  • Displays a sense of ownership on all assigned tasks.
  • Very organized and detail oriented.
  • Effective communication and interpersonal skills.
  • Able to adjust well to change.
  • Proficient at organizing and managing multiple tasks.
  • Effective problem-solving skills.

Essential Skills:

  • Ability to process information, merchandise, cash and debit/credit card charges through the system and POS register system with high degree of accuracy.
  • Ability to climb ladders/stairs and the ability to stand for several hours at a time.
  • Ability to safely lift, carry, move or transfer merchandise throughout the store weighing 0-50 pounds.

Experience:

  • Sales and/or supervisory experience of two or more years in a retail environment.
  • Background/knowledge of field hockey encouraged but not required.

Work Schedule:

  • Ability to work varied hours and days.
  • 40 hours per week, minimum of 4 weekend days a month.

Interested Candidates can:

Fill out an Employment Application (ask a Store Associate) or e-mail your resume and cover letter to Sarah.Yates@longstreth.com.

Longstreth Sporting Goods, LLC is an Equal Opportunity Employer and considers all applicants without regard to their race, color, sex, age, marital status, religion, creed, nationality, national origin, ancestry, disability, affectional or sexual orientation, gender identity or expression or inclusion in any other category protected by law.

Local Candidates Only

Pre-Employment Drug Testing Required

Longstreth Sporting Goods is an Equal Opportunity Employer

Longstreth Sporting Goods does not accept unsolicited resumes from search firms without a signed fee agreement.

 

 

Accounts Receivable Associate

 
Job Summary: 

The Accounts Receivable Associate handles the processing of all customer invoice remittances and the collection activity on past due payments. This position is directly related to the general business operations of the Company and the Company’s customers and requires the exercise of discretion and independent judgment with respect to matters of significance.


Principle Responsibilities:

  • Processes incoming customer remittances in the company’s computer system.
  • Sets up and implements proactive processes for the collection of past due invoices, including emails and phone contact.
  • Maintains appropriate records or logs of the collection activity.
  • Escalates problematic collection issues to the appropriate person in the organization (i.e. Sport Managers, Team Sales, Call Center Manager, etc.)
  • Coordinates with Returns regarding current or pending credits for returned merchandise.
  • Tracks and reports on the accounts receivable days outstanding.
  • Reconciles Event transactions in the computer system, including cash expenses and all credit card, check and cash receipts from the Event.
  • Posts Event receivables.
  • Manages the reconciliation between the merchandise returned from the Event, last minute discounts given and the Event receivables by coordinating with the Returns Department and the appropriate Sport Manager or person in charge of that Event.
  • Posts any needed variances to the Event Order based on approved reconciliation details.
  • Monthly AR Statements
  • Keeps all records excel spreadsheets updated on Event Orders.
  • Handles general office duties such as photocopying, faxing, filing and mailing.
  • Cross trained in some other Accounting department functions.
  • Performs any other project or miscellaneous duty assigned by the Controller.


Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.


Essential Skills:

  • Knowledge of common accounting procedures and relevant computer programs.
  • Ability to process a variety of tasks both correctly and timely.
  • Ability to adjust to circumstances based on company needs and goals.
  • Very organized with good attention to detail and accuracy.
  • Excellent interpersonal skills with the ability to interact well with diverse groups.
  • Strong analytical skills using data to arrive at sound conclusions.
  • Ability to take action and achieve effective proactive results.
  • Effective written and verbal communication skills.
  • Excellent problem-solving skills and displays sound judgment.
  • Ability to adapt to changes.
  • Consistently exhibits professional attitude and behavior.
  • Proficiency with Microsoft Office tools, Outlook and Internet navigation.


Education and Experience:

  • Minimum High school diploma or general education degree (GED); and three to five years’ experience in an accounting function and/or equivalent combination of education and experience.
  • Experience handling confidential financial transactions in an ethical manner.


Work Environment:

  • Non-smoking open floor office environment with low noise level and convenient parking.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the principle responsibilities and essential skills of the job function.
  • In Office Mon-Fri 12:00 PM – 5:00PM

 

Interested Candidates can:

E-mail your resume and cover letter to Patti.Sexton@longstreth.com.

Longstreth Sporting Goods, LLC is an Equal Opportunity Employer and considers all applicants without regard to their race, color, sex, age, marital status, religion, creed, nationality, national origin, ancestry, disability, affectional or sexual orientation, gender identity or expression or inclusion in any other category protected by law.

Local Candidates Only

Pre-Employment Drug Testing Required

Longstreth Sporting Goods is an Equal Opportunity Employer

Longstreth Sporting Goods does not accept unsolicited resumes from search firms without a signed fee agreement.