Customer Operations Specialist

Job Description:

The primary role of the Customer Operations Specialist is to create a positive and unique customer service experience when dealing with customers via inbound and outbound phone calls and emails, and in person at offsite events.

Principle Responsibilities:

  • Ensures that outstanding customer service is provided to all customers, which includes greeting and acknowledging every retail customer.
  • Maintains a customer-friendly environment, providing solid product knowledge and problem-solving any customer service issues.
  • Interacts daily with the sales team, customer service team, and marketing team.
    Promotes and maintains a positive work environment.
  • Assists dealer manager on order entry and customer relations/operations.
    Imports orders via EDI, works with dealers on product questions and substitutions.
    Assists in weekly management of HubSpot LiveChat
  • Periodically attends and leads off-site events (set up of booth, selling, educating customers, breakdown of booth).
  • Assists in warehouse activities as needed including picking orders, cycle counting, unloading of new inventory, and maintaining flow of inventory between retail and warehouse.
  • Maintains adherence to all Company policies and procedures.
    Performs any other duties assigned by their manager.

Competencies:

  • Consistently exhibits professional attitude and behavior.
  • Exemplifies the highest levels of integrity.
  • Demonstrates ownership of all assigned tasks.
  • Very organized and detail-oriented.
  • Effective communication and interpersonal skills.
  • Able to adjust well to change.
  • Proficient at organizing and managing multiple tasks.
  • Effective problem-solving skills.

Essential Skills:

  • Ability to process information, merchandise, cash and debit/credit card charges through the online system and POS register system with high degree of accuracy.
  • Ability to climb ladders/stairs and the ability to stand for several hours at a time.
  • Ability to safely lift, carry, move or transfer merchandise weighing 0-50 pounds.

Experience: 

  • Sales and/or supervisory experience of 3+ years in a retail environment.
  • Background/knowledge of field hockey preferred but not required. 

Work Schedule:

  • Ability to work varied hours and days.
  • 40 hours per week seasonally, including some weekend days per month.

Interested Candidates can:

E-mail your resume and cover letter to HR@longstreth.com.

Longstreth Sporting Goods, LLC is an Equal Opportunity Employer and considers all applicants without regard to their race, color, sex, age, marital status, religion, creed, nationality, national origin, ancestry, disability, affectional or sexual orientation, gender identity or expression or inclusion in any other category protected by law.

Local Candidates Only

Pre-Employment Drug Testing Required

Longstreth Sporting Goods is an Equal Opportunity Employer

Longstreth Sporting Goods does not accept unsolicited resumes from search firms without a signed fee agreement.